Client Portal
Access Your Vicinity Portal
Submit and track support tickets, order equipment, view your devices and software, manage agreements, and more.
Powered by CloudRadial
Vicinity Client Portal
Your central hub for IT support tickets, device inventory, invoices, agreements, and your technology store, all in one place.
Open Portal
Meetings & Reports
Your IT Documents
IT reviews, technology assessments, and planning documents from your Vicinity partnership.
Most Recent
2026 IT Review
Environment assessment and transition review covering your technology landscape, security posture, and recommended initiatives.
View Document
Opens in this window
IT Review
Upcoming
IT Review, 2027
Scheduled TBD
Annual review, to be scheduled
Support
Get Help from Vicinity
Four ways to reach our team, for routine requests or urgent issues.
Contact Support
Available Monday through Friday 8 AM to 6 PM for routine support, and 24/7/365 for urgent and critical incidents.
Phone
Email
Portal
Live Chat
Help Desk Chat icon on your desktop
Open Action Items
Current items requiring action or follow-up from your most recent IT Review.
Finalize new Vicinity managed services agreement
Sept 2026
Server replacement planning (CASSVR, end-of-life OS)
TBD
Confirm PrintX & M365 SaaS Protection scope
TBD
Your Vicinity Team
Your Points of Contact
Reach out to your dedicated account team for strategic questions, planning, or anything outside of day-to-day support.